Information Collection and Use
HydroShack.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information If you so choose to create a account. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
When creating a account with HydroShack, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important hydroshack.com services such as automated order status updates via e-mail.
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The HydroShack.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, HydroShack.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, and postal processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
942 South Shady Grove Road
Memphis, TN 38120
|UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
|US Postal Service Headquarters
475 L'Enfant Plaza, SW
This website contains links to other sites. Please be aware that HydroShack.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
HydroShack.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. HydroShack.com uses the most advanced form of SSL software available: 128-bit encryption.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Notification of Changes