Non-Defective items can be returned. They must have been purchased within 14 days of return date. If the item(s) are not damaged, you may receive a full refund for purchase price. Customer is responsible for safe return of product and shipping charges to and from HydroShack 1138 W 20th Street Houston, TX 77008.
Defective items returned within 30 days are eligible for exchange when accompanied by a receipt and the original packaging.
We DO NOT accept returns on items that could have been tampered with, including but not limited to nutrients, pH adjusters, cloning gels, beneficial insects, and pesticides. No exceptions!
On packaged shipped to you - DO NOT accept packages that arrive damaged! Immediately notify the shipping carrier that you are refusing the package and give it back to the driver. Damage that occurs during shipment is the responsibility of the shipping company. Please do not wait to report damage. Please check your package thoroughly to ensure that it has arrived intact.